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Our values

 

As a forward thinking agency, we have a strong belief in openess, honesty and fairness and it is these values that we actively promote through all areas of our business. To ensure we provide an outstanding service to you, we follow the below code of good practice: 

 

Accountability:  We as the agency are clear about what external authorities regulate our work. We are REC members and are subject to the REC complaints and disciplinary procedures.

 

Equal Opportunities: We have a clearly written equal opportunities policy and are able to explain how this
will influence our services.

 

Access to information: We comply fully with the provisiosn of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contactin the Managing Director. 

 

CVs: We will never send out a CV without the express permission of the candidate.

 

Candidates: Any candidate that we recommend for a role will be “suitable”  and we will always be able to
justify what in the candidate’s skills or experience makes them a good fit for the role.

 

Courtesy: All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgable; professional and courteous in meeting the needs of our customers.

 

Checks: We are required to conduct certain checks on candidates before placing them in a position. These checks include identity and eligibility to work. We are always very clear during a placement exactly which checks have and have not been done.

 

Unsatisfactory Temps: If a temporary worker does not meet expectations or requirements, the client is not obliged to continue their assignment. We have a procedure for what the client should do if they are unsatisfied with an individual worker.

 

Your Contact: We always specify the individual or team that will be managing the account, and will keep the client informed of any new contact if the existing contact should move on.

 

Unsolicited Calls: We will agree to remove anyone from our database if they politely request not to be contacted again.

 

Terms and Conditions: We will provide both candidates and clients with our Terms and Conditions of business before we provide any services. These are avilable upon request or from our client and candidate areas within this website. Our terms are not only lawful but also clear and transparent – and we are happy to discuss them and to answer any questions.

 

Fees: We as an agency have the right to charge certain fees to clients, including a margin on temporary assignments, a placement fee for permanent assignments and temp to perm fees for temporary workers they introduce who go on to be permanent employees. We always state our fee structure up front.

 

Reduce Bureacracy: Wherever possible, without compromising our legal requirement and professional standards we strice to reduce the burden of unnecessary paperwork. 

 

Complaint Handling: We have a clear written process for how to manage any complaints if problems should emerge. If you are a client or candidate, you may wish to ask us about this early on to avoid confusion later.

 

Consistency: As aprt of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recrtuiment and Employment Confederation's Code of Professional Practice; and that they are consistently applied to all our customers. 

 

If you require further information on any of the above then please feel free to contact us:

Tel: 01872 222 338

Email: info@smithandreed.co.uk

or download a copy from our Client or Candidate areas within this website.

 

If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please make contact with us and we will respons with your query within 3-5 working days.

 

  • FORKLIFT DRIVERS
    Temporary - Truro, Cornwall
    £8.72 - £10.26 per hour (Various Shifts)
    Read more
  • PRODUCTION PLANNER
    Temp to Perm - Falmouth, Cornwall
    £10.36 per hour (Full time)
    Read more
  • IT SUPPORT FIELD ENGINEER
    Permanent - Bodmin, Cornwall
    £25-30,000 DoE
    Read more
  • CEO
    Permanent - Camborne, Cornwall
    £45000 - £50000 (Full Time )
    Read more
  • MACHINIST/CNC OPERATOR
    Temp to Perm - Falmouth, Cornwall
    £10-£13 per hour DOE (Full Time)
    Read more
  • MULTIDROP VAN DRIVERS
    Temporary - St Austell, Cornwall
    £8.72 per hour (Full time)
    Read more
  • FORKLIFT DRIVER
    Temporary - Bodmin, Cornwall
    £8.72 -£9.00 per hour (12 hour shifts)
    Read more
  • TRAINEE ACCOUNT MANAGER
    Temp to Perm - St Austell, Cornwall
    £9.20 per hour (Full time)
    Read more
  • AUTOMOTIVE PANEL BEATER
    Permanent - Exeter, Devon
    £26000 - £34000 DOE (Full Time)
    Read more
  • ORDER PICKING & PRODUCTION ASSISTANTS
    Temporary - Wadebridge, Cornwall
    £8.72 per hour (Monday - Friday 9am - 5pm)
    Read more

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We are members of the Recruitment and Employment Confederation (REC) No.4469

© 2012 www.smithandreed.co.uk
All rights reserved

Smith & Reed Recruitment (SW) Limited is a company registered in England & Wales
Company number 661 0875

Registered Office:
St Denys House, 22 East Hill, St Austell, Cornwall, PL25 4TR

VAT No 935 1225 42

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