Are you an experienced Customer Care Manager looking for a new and exciting opportunity?
Well established and rapidly expanding property developer in central Truro is looking for a team player to join their team.
Build a thorough knowledge of company developments, products, and specifications
Be responsible for the final inspection of all properties before customers are invited to any new home previews
Have a knowledge of and ensure alignment with warranty provider companies, consumer codes and standards of quality expected before customer handover
Manage our out of hours company
Manage and develop our team of coordinators and maintenance operatives
Make sure new homes previews are fully prepared for and all relevant information is provided to the customer
Conduct new homes previews
Check and sign off invoices from suppliers
Monitor progress of remedial work and assign costs to the property
Keep up to date and observe all Health and Safety regulations
Visit customers in their new property as a courtesy call or to assess a complaint – will involve some evenings and weekends
Manage internal direct line and emails
Ensure internal teams diaries are always fully booked
Form good working relationships with site managers and sub-contractors
Give any relevant feedback on products and design to assist continuous improvement
Go the extra mile to ensure customer satisfaction
You will have at least 3 years in similar role (construction/new homes) and be looking for a position that will further develop your skills and experience.
This role is being offered on a full-time permanent basis, Monday to Friday.
For more information, please apply today. Contact: email@example.com