Customer Care Manager

Location Truro
Discipline: Office & Professional , Construction & Skilled Trades
Job type: Permanent
Salary: £30000+ DOE
Contact name: Rebecca Richardson

Contact email: rebecca@smithandreed.co.uk
Job ref: RR 40267
Published: about 2 months ago
Startdate: Immediate start available

Are you an experienced Customer Care Manager looking for a new and exciting opportunity?

 

Well established and rapidly expanding property developer in central Truro is looking for a team player to join their team.

 

Primary responsibilities:

 

  • Build a thorough knowledge of company developments, products, and specifications

  • Be responsible for the final inspection of all properties before customers are invited to any new home previews

  • Have a knowledge of and ensure alignment with warranty provider companies, consumer codes and standards of quality expected before customer handover

  • Manage our out of hours company

  • Manage and develop our team of coordinators and maintenance operatives

  • Make sure new homes previews are fully prepared for and all relevant information is provided to the customer

  • Conduct new homes previews

  • Check and sign off invoices from suppliers

  • Monitor progress of remedial work and assign costs to the property

  • Keep up to date and observe all Health and Safety regulations

  • Visit customers in their new property as a courtesy call or to assess a complaint – will involve some evenings and weekends

  • Manage internal direct line and emails

  • Ensure internal teams diaries are always fully booked

  • Form good working relationships with site managers and sub-contractors

  • Give any relevant feedback on products and design to assist continuous improvement

  • Go the extra mile to ensure customer satisfaction

 

You will have at least 3 years in similar role (construction/new homes) and be looking for a position that will further develop your skills and experience.


This role is being offered on a full-time permanent basis, Monday to Friday.

 

For more information, please apply today. Contact: rebecca@smithandreed.co.uk