Customer Care Manager

Location Truro
Discipline: Office & Professional , Management & Executive
Job type: Permanent
Salary: £40-£48k DOE
Contact name: Rebecca Richarson

Contact email: rebecca@smithandreed.co.uk
Job ref: RR 40267
Published: 20 days ago
Startdate: Immediate start available

Are you an experienced Customer Care Manager in the new Homes sector? Are you a team player? Do you like getting involved with process improvements and driving development?

 

Established and expanding firm in the Truro area is looking to grow their team further by introducing a new member to the Customer Care Manager.

 

We are looking for a Customer Care Manager to add to our construction admin, sales and after care team.

 

Primary responsibilities:

 

  • Build a thorough knowledge of developments, products and specifications

  • Be responsible for the final inspection of all properties before customer is invited to a new home preview

  • Have a knowledge of and ensure alignment with warranty provider companies, consumer codes and standards of quality expected before customer handover

  • Manage our out of hours company

  • Manage and develop our team of coordinators and maintenance operatives

  • Make sure new homes previews are fully prepared for and all relevant information is provided to the customer

  • Conduct new homes previews

  • Check and sign off invoices from suppliers

  • Monitor progress of remedial work and assign costs to the property

  • Keep up to date and observe all Health and Safety regulations

  • Visit customers in their new property as a courtesy call or to assess a complaint – will involve some evenings and weekends

  • Manage internal direct line and emails

  • Ensure internal teams diaries are always fully booked

  • Form good working relationship with site managers and sub-contractors

  • Give any relevant feedback on products and design to assist continuous improvement

  • Go the extra mile to ensure customer satisfaction

  • At least 3 years in similar role

 

Benefits Include:

  • Competitive Salary

  • Company Car

  • Phone

  • Parking Permit

 

This role is being offered on a full-time permanent basis, Monday to Friday. Combination of Office & Site based.


For more information please apply today.


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