My client, a reputable IT service and support business near Falmouth, is seeking a Service Desk Engineer to join their growing team. The successful candidate will enjoy technical challenges and possess fantastic customer service skills.
Service Desk Engineers are responsible for maintaining excellent feedback levels throughout an interesting range of technical tickets, whilst continuing to promote the brand. This is an excellent opportunity for the right person, offering a competitive salary and flexible working.
Managing and recording tech support tasks within the bespoke ticketing system
Communicating ticket status' and updating customers on the journey until completion
Providing tech support and assistance via remote tools (RMM/PSA)
Tech support of Windows Desktop, Microsoft 365, Backup Systems, Endpoint Security, Business Applications and Network Infrastructure
Administration of Windows Server and Microsoft 365
Excellent communication with a high level of customer service
Ability to work within a busy, small team
Proactive and willing to learn or train others
Great IT problem solving skills
Experience of Desktop Support, IT Networking and Peripherals
Knowledge and understanding of service desk tools and software
In addition to a great working environment, the business are proactive in enhancing the skills and abilities of their staff. If you're looking for an exciting new career with plenty of learning and support, get in touch to apply!
Email your CV to email@example.com