We are excited to be working with one of Cornwall’s most established and reputable firms. A world leader in their field with a fantastic reputation in both their sector and as local employers.
They are looking to recruit an experienced Service Engineer to join their aftersales team.
The purpose of the role will be to examination products, with subsequent investigation, evaluation reporting and appropriate action being taken.
Main duties and responsibilities:
Fault Finding, Servicing and Repairing. Evaluation of returned products.
Generally working as part of a small team, have the ability to work autonomously and manage time, to ensure products are investigated, evaluated and as required serviced and repaired efficiently and effectively providing long-term reliability and customer satisfaction in the brand
Generation of repair documentation and repair quotations through our workflow system
Take part in fault finding and repair on and occasionally offsite covering all Watson-Marlow group company products.
Carry out performance and safety testing in accordance with the relevant specification
Monitoring and recording recurring or common faults, noting patterns and reporting these as appropriate
To promote GEM by recognising opportunities and therefore providing suggestions for improvements to processes or procedures, potentially reducing repair time and maintaining customer satisfaction
Evaluate customer returns and if appropriate and required, action the restocking of products.
Occasional direct communication with customers and group companies around the world
Ensuring customer requests are carried out and rectified within a timely manner, and are done so within service contract response times as appropriate
Assist in providing training, developing training material and support to colleagues from group companies and distributors
Continually improve your own CPD – particularly around product and systems knowledge. Some travel will be required to receive and complete training.
Required Skills & Experience:
Demonstratable electronics experience. Must include a good understanding of electronic circuits and components
Working to SOPs and processes
Working with broad product ranges
Component level fault finding
Interpreting schematic and technical drawings
Ability to communicate outcomes effectively with the wider team
Working to deadlines and prioritising workload
Excellent attention to detail
Logical and proactive approach to problem solving
Electronics qualification or equivalent demonstration of electronics ability to include circuit recognition and discreet component function
Mechanical Engineering qualification or equivalent experience
Electrical qualification or equivalent experience, in particular 3-phase motors and inverters
What’s in it for you?
My client offers a range of attractive staff benefits including accessible employee forums, comprehensive pension packages, flexible working arrangements, private medical healthcare for all employees and inclusive employment practices.
This role is being offered on full time permanent basis. For more information please apply today.
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