My client, a leading I.T. business in Truro, is looking to recruit an I.T. Customer Support Advisor with network experience to be based at their head office. You will serve as the first point of contact for customers seeking technical assistance over the phone or email. They are a small team and therefore the job role is very varied. A good knowledge of networking would be very beneficial, and full training will be given in their product set where required.
Working days will be Monday to Friday from 830am - 5:00pm and the role is paying £25,000 - £27,000 a year doe.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Field work and conducting site visits
Requirements and Skills
Proven experience in a customer support role
Tech savvy with working knowledge of Microsoft products, Networks, VOIP and cloud solutions
Good understanding of computer systems, networks, mobile devices, and other technology products
Ability to diagnose and resolve basic technical issues.
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
Ability to work under pressure and complete tasks in a timely manner.
Full UK Driving Licenses and vehicle.
This is a fantastic opportunity for the right person to join a business at a very exciting time, and further support their team. Think this is the perfect opportunity for you? Get in touch to apply today.
Smith and Reed Recruitment embraces diversity, equality and inclusion and aim to promote the benefits of diversity in all our business activities. Smith and Reed will treat everyone equally and will not discriminate on the grounds of an individual’s “protected characteristic” under the Equality Act 2010 (the Act) which are age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. No terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. All candidates will be assessed solely on their ability to carry out the job in question based on skills, experience, and qualifications.