IT Service Desk Engineer

Location Penryn
Discipline: IT & Telecoms
Job type: Permanent - Full Time
Salary: £20,000 to £26,000 per annum doe
Contact name: Mike Burnett

Contact email:

​​Are you a IT service desk engineer looking for your next role that is both officed based and home working dealing with customers? My client, one of the market leaders in the field for IT support, cybersecurity and cloud phone systems, are recruiting a IT Service Desk Engineer. Working as part of the service team you will be exposed to a broad and interesting range of technical tickets and be in regular communication with customers throughout Cornwall and Devon. The companies service desk experiences continuous positive feedback from their customers, and has built up a good working relationship with them.

You will be working efficiently to resolve issues that are often preventing customers from carrying out their daily tasks. The ability to put customers at ease and assist them patiently and effectively is what sets their service desk apart. This role will suit someone who has basic IT skills, picks up new technologies easily, has plenty of patience, a keen eye for detail and excellent communications skills.

This is a full time permanent role working Monday to Friday 9.00am to 5.30pm with 1 hour for lunch paying £20,000 - £26,000 doe.

Key Responsibilities

  • Managing and recording tech support tasks in the companies ticketing system.

  • Communicate to the customer the status of their ticket every step of the journey to completion.

  • Providing tech support and assistance via remote tools (RMM/PSA).

  • Tech Support of Windows Desktop, Microsoft 365, Backup Systems, Endpoint Security, Business Applications and Network infrastructure.

  • Administration of Windows Server and Microsoft 365.

Key Skills

  • Great IT problem solving skills.

  • Desktop Support.

  • IT Networking and Peripherals.

  • Use of service desk tools and software.

About You

  • Enjoys customer communication and not phased in a busy environment.

  • Works well in a small friendly team and can manage customer expectations.

  • Excellent telephone manner.

  • Proactively seeks opportunities to develop existing skills.

  • Willingness to learn and train others

If this sound like the right role for you do not hesitate to get in contact.


​​Smith and Reed Recruitment embraces diversity, equality and inclusion and aim to promote the benefits of diversity in all our business activities. Smith and Reed will treat everyone equally and will not discriminate on the grounds of an individual’s “protected characteristic” under the Equality Act 2010 (the Act) which are age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. No terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. All candidates will be assessed solely on their ability to carry out the job in question based on skills, experience, and qualifications.