Claims Advisor

Location Truro
Discipline: Office & Professional
Job type: Permanent
Salary: From £23500 per hour depending on experience
Contact name: Rebecca Richardson

Contact email:
Start date: ASAP

As the first point of contact for help and support. My client is looking for somebody with outstanding customer service and expert knowledge to help their customers get back on their feet.

As a Claims advisor , it will be your role to support the team in providing a high level of service to customers. My client prides itself on excellent customer care and providing informative, considered responses. As part of a small and friendly team, you will be supported throughout your career and be actively encouraged to develop your skills and expertise. You will be provided with a comprehensive induction and an ongoing personal development plan, to help you grow and prepare for future opportunities within the company.


  • Relevant insurance certifications or experience in insurance claims work is advantageous.

  • Minimum experience of 12 months within the insurance industry i.e. underwriting, broking, claims, damage management etc.

  • Proficiency in Word, Excel and Outlook.

  • Strong organisational skills and attention to detail.

  • Excellent written and verbal communication skills.

  • Ability to work independently and as part of a team managing priorities and deadlines.

  • Analytical and problem-solving abilities.

  • Willingness to adapt to changing workflows and embrace new technologies.


  • Assisting with the intake and recording of new insurance claims, ensuring accurate and complete information is gathered from customers.

  • Reviewing and assessing the claim documentation to determine coverage and validation.

  • Entering claim data into the company’s claims management system, maintaining accuracy and consistency.

  • Collaborating with loss adjusters and other suppliers to collect additional information as necessary for evaluation.

  • Communicating with customers and other stakeholders to provide updates on the claim progress, answer queries and request documentation.

  • Processing claims adhering to company guidelines, policies and regulatory requirements.

  • Maintaining confidentiality and handling sensitive information in accordance with company policy and data privacy regulations.

  • Keeping up to date on industry regulations, guidelines and best practices relating to insurance claims handling, and providing suggestions for process improvement.

What's in it for you?

• 35-hour week, supporting a work life balance

• Private medical insurance and income protection cover, after a qualifying period

• Generous holiday allowance – 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to ‘buy’ an extra 5 days per year.

• Learning and development opportunities

• A paid volunteering day each year to give back to local communities

• Exclusive discounts on everyday essentials, motoring, travel and experiences through an online benefits programme.

• Cycle to work scheme

• Eye care contributions

• Social events

• Relaxed dress code

This role is being offered on a full time permanent basis with exciting routes for progression for the right individual.

For more information please apply today.

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