Customer Service Team Leader

Location Truro
Discipline: Management & Executive , Office & Professional
Job type: Full Time
Salary: from £30000 dependent on skills & experience.
Contact name: Rebecca Richardson

Contact email:
Start date: ASAP

We are looking for an experienced, dynamic and enthusiastic team leader who is able to maximise the performance of a dynamic customer service team in a supportive and inclusive environment.

You will have a natural enthusiasm for your own development and that of your team, to maximise performance and progress.


  • Demonstrable leadership qualities with the ability to clearly define expectations for your team and bring out the best in them.

  • Proven experience of creating and sustaining a positive and healthy culture within the team and wider organisation.

  • Ability to initiate new ideas and support the embedding of change more widely.

  • Supportive, kind and fair approach; a role model of behaviours.

  • Strong communication and influencing skills, both verbal and written.

  • Willingness to challenge at all levels and to give clear and meaningful feedback. 

  • Ability to assimilate, interpret and present information.

  • Flexible approach to utilisation of resource.

  • Excellent attention to detail.

  • Demonstrable coaching and mentoring skills.


  • The performance and wellbeing of your team to achieve optimum workflow, through the measurement and maximisation of productivity.

  • Ensuring that you and your team are achieving company objectives and maximising sales opportunities for the benefit of our customers.

  • Coaching and developing individuals within the team, ensuring professional development plans are in place and carrying out monthly 1:1s.

  • Building and developing co-operative and productive operational relationships, both internally and externally.

  • Delivering exceptional standards of customer experience, maintaining SLAs and demonstrating commitment to continuously improving these standards.

  • Championing and enforcing the agreed behaviours.

  • Complying with all regulatory requirements and ensuring people do the same.

  • Developing training plans, events and activities in line with needs of organisation, individuals, regulatory requirements and company objectives.


  • A 35-hour week, supporting a work life balance.

  • Mobile phone and company laptop 

  • Private medical insurance, after a qualifying period

  • Generous holiday allowance – 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to ‘buy’ an extra 5 days per year after a qualifying period.

  • Learning and development opportunities

  • Income protection

  • Up to 25% discount on products

  • A paid volunteering day each year to give back to our local communities.

  • Exclusive discounts on everyday essentials, motoring, travel and experiences through our online benefits programme

  • Cycle to work scheme

  • Eye care contributions

  • Social events

  • Relaxed dress code and lovely office location, close to Truro city centre


For more information and to chat through the role please apply today.