We are seeking a talented and customer-focused Senior IT Technician to join a growing support team. The successful candidate will be part of an expanding business, ensuring seamless IT experiences and effective problem resolution.
The successful candidate will have at least 3 years’ experience in the following:
Desktop & Server operating systems
Active Directory
RemoteAPP/ Terminal Services
MPLS/ PWAN
Working with Network infrastructure and equipment, including but not limited to Firewalls including TCP/ IP, WiFi
Virtualization technologies
Microsoft 365 Services including Entra & Intune
VOIP telephony
Installation & configuration of CCTV systems
Backup & Disaster Recovery
Responsibilities
Carry out the planned installation & testing of new hardware and software.
Provide support to our first line team resolving escalated issues in a timely & effective manner.
Proactive maintenance of networking & server estate
Diagnose, troubleshoot and resolve network, software and hardware faults.
Perform proactive routine maintenance and upgrades to our core infrastructure and server estate.
Maintain detailed and accurate records using our help desk system.
Contribute to the knowledge base for common issues to assist in faster resolution.
Provide support and manage the upgrades of various systems/ software across the group.
Perform other reasonable duties as requested.
Experience in the following would be advantageous:
Web Coding (Including but not limited to HTML, CSS, XML, PHP, API)
SQL/ MySQL
UniFi
Linux
Crystal Reports
Monitoring/ Diagnostics Systems
A self-starting problem solver with a positive attitude is key in this role.
Some travel between sites within our group will on occasion be required, therefore, a full and clean driving license is essential.
In return you will receive a competitive salary together with generous holidays, 7% employers’ pension contribution, Private Medical Healthcare.
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